Product
Platform
Weekly briefings
Wellbeing check-ins
Help inbox
Cohort insights
Student workspace & timetable
Branding & white-label
Writing assistant
Before & after the six weeks
Rolling & staggered intakes
Trust Centre
Security
Privacy
Data residency
Compliance
Accessibility
Reliability
Legal
Subprocessors
HECVAT
Solutions
Why students leave
Student success & retention
Orientation & transition
Wellbeing & counselling
IT, security & procurement
First-year retention
Belonging & engagement
Early intervention
Support for Students obligation
Leading indicators
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For Directors of Student Experience

Director of Student Experience

Engagement and service quality, made visible for student welfare instead of just help-desk tickets. Numbers you can take to a service review, not anecdotes.

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Measure student service the way you already measure IT.

Service-quality KPIs for Directors of Student Experience: briefing read-through, first-touch response time, help volume and resolution by category, and time to the right answer.

01

Briefing read-through rate

Today: LMS announcements have no read-through measure.

The share of the cohort who reached the end of each week's briefing.

02

First-touch response time on help requests

Today: nothing measures the minutes from a student asking to a human replying.

Median minutes from a student asking to a human making contact.

03

Help volume and resolution, by category

Today: you track this for IT tickets, not for student welfare.

Financial, academic, belonging and wellbeing requests, split and tracked to resolution.

Related solutions

Belonging & engagement

First Six builds first-year belonging and engagement through personalised guidance, relevant events and a warm, human tone across the first six weeks.

Orientation & transition

First Six helps orientation and transition teams extend welcome week into a structured, personalised first six weeks that builds belonging and reduces early dropout.

Leading indicators

First Six measures the leading indicators between login and withdrawal: six-week wellbeing sentiment, pre-census risk signal, help-response times, and live equity engagement, all aggregate and privacy-safe.

See it for your next cohort.

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Currently meeting with universities.

Product

Platform
Weekly briefings
Wellbeing check-ins
Help inbox
Cohort insights
Student workspace & timetable
Branding & white-label
Writing assistant
Before & after the six weeks
Rolling & staggered intakes

Trust centre

Knowledge Base
Security
Privacy
Data residency
Compliance
Accessibility
Reliability
Legal
Subprocessors
HECVAT
Status

resources

GuidesKnowledge Base

Solutions

Why students leave
Student success & retention
Orientation & transition
Wellbeing & counselling
IT, security & procurement
First-year retention
Belonging & engagement
Early intervention
Support for Students obligation
Leading indicators

Leading Indicators

DVC & PVC Students
Director of Student Experience
Wellbeing & Counselling
IT, Procurement & Privacy
Equity & Inclusion

Company

AboutCareersPress & Media Kit

Contact Us

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Walk through First Six the way a commencing student would, then see what their team sees. No sales call, no pitch. Just the real thing.

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A short conversation where we walk through First Six against your kind of cohort. Bring your student experience team if it helps.

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