Human support
Students ask in plain words, and a real person answers.
See the inbox in action
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Plain language in, the right person on it.
Every student reaches a human, which is what turns a nervous first ask into ongoing trust.
A real person, every time
When a student needs help, they ask in plain language and a real person answers. There are no bots and no ticket-number limbo. Requests are routed to the right staff with the right urgency.
Students see their whole conversation in one place. Staff triage by priority, with a clear protocol for anything sensitive.
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From plain words to the right person
Plain language in, the right person on it.
01
Ask in plain words
Students describe what they need in their own language, with no category guessing or rigid forms.
02
Routed to the right staff
Each request reaches the right team with a priority, and anything sensitive follows your crisis protocol.
03
Answered by a person
A staff member replies in the same thread, and the student sees the whole conversation in one place.
04
One thread per student plus a full audit trail means every request is tracked, owned, and accounted for.
See the inbox in action
Watch a student request travel from plain words to the right staff member.
What we never do. The line between support and surveillance, drawn clear.
Support means seeing the pattern, not the person. We built the line between helping and watching into the product itself.
Support, not surveillance
Support staff can see individual check-in responses so they can reach out. Access is scoped to your institution and audit-logged.
Logged and reviewable
Every time a staff member opens a student's record, it's written to a tamper-resistant audit log.
Never sold or mined
We do not sell or mine student data. Subprocessors are disclosed, and the data of record is hosted in Australia.
No silent exposure
Small groups are suppressed, so no individual can be singled out from an aggregate.
Plugs into the systems you already run
SSO, roster sync, calendar integration. Your stack stays yours, and your students see only your university.
SSO, no new passwords
Sign in with Microsoft Entra or any OIDC provider (SAML on the roadmap). Students sign in as themselves.
Roster sync keeps cohorts current
Idempotent SIS sync keeps your cohorts in step with your source system.
Calendar stays theirs
iCal export to Apple, Google, or Outlook, kept current automatically.
FAQ
Questions about how First Six works and what it does for your students.
No. Replies come from your staff. First Six handles routing and priority so the right person answers quickly, but the response is always human.
Sensitive requests are flagged and routed under the crisis protocol you define, so they reach the right people with the right urgency and a clear record.
You set the expectations; the inbox tracks each request against them, with crisis requests pinned to the top so they are seen first.
Yes. Each student sees their whole conversation in one place, so they are never left wondering.
Only the staff scoped to that student. Requests are routed by team and priority, with access governed by role.
See the inbox in action
Currently meeting with universities.