Trust Centre
Managed, monitored cloud infrastructure with automated backups.
First Six runs on managed cloud infrastructure: monitored, backed up, and with a documented response plan.
First Six runs on managed, reputable cloud infrastructure rather than hardware we hand-maintain. That means the resilience, patching and scaling of the underlying platform are handled by providers built for it.
You can check live service status and incident history any time at status.firstsix.com.au.
When something goes wrong
Reliability is as much about recovery as uptime. This is what happens when things break.
01
Detect
Errors and performance issues are monitored continuously, so problems surface fast rather than waiting on a user report.
02
Respond
A documented incident-response process kicks in, with the priority on restoring service and protecting data.
03
Recover
Automated daily database backups mean we can restore to the most recent snapshot if data is affected.
04
Communicate
Affected institutions are kept informed during a significant incident, and anything involving personal data follows our breach-notification process.
What keeps it running
The infrastructure and practices behind a dependable service.
Managed cloud infrastructure
First Six runs on reputable managed platforms rather than hardware we hand-maintain, so patching, scaling, and the resilience of the underlying platform are handled by providers built for it.
Automated backups
The database is backed up automatically, so recovery doesn't depend on someone remembering to run it.
Error monitoring
Issues are captured through error monitoring, with personal data scrubbed, so they can be diagnosed quickly.
Incident response
A documented process governs how incidents are triaged, fixed, and communicated.
Enterprise SLA options
Standard service is sized for reliable everyday use; formal uptime SLAs are available for enterprise agreements.
Need reliability detail for procurement?
Ask about backups, monitoring, and enterprise SLA options.
What we never do
Support means seeing the pattern, not the person. These limits are built into the product, not just promised in a policy.
We never sell or share student data
Student data is used to run First Six for your institution — never sold, rented, or handed to advertisers or data brokers. Full stop.
We never build watchlists
Individual wellbeing answers stay private to the student. Staff see aggregate trends with small groups suppressed — never a named list of who to watch.
We never train external AI on student data
Student records are not used to train third-party models. AI features process only what staff submit, and that content is not retained for training.
We never hide where data lives
The system of record stays in Australia, and every subprocessor and region is listed openly here in the Trust Centre. No surprises.
Frequently asked questions
What security, privacy, and procurement teams ask us most.
Standard plans run on the same monitored, managed infrastructure but don't carry a contractual uptime figure. Formal uptime SLAs are available as part of enterprise agreements; ask us during procurement.
Monitoring surfaces the problem, a documented incident-response process prioritises restoring service and protecting data, backups allow recovery if data is affected, and affected institutions are kept informed. Anything involving personal data follows our breach-notification process.
The managed database is backed up daily by our platform provider, with roughly a week of retention. Recovery-point and recovery-time expectations are covered in procurement discussions.
Yes. Our status page is live at status.firstsix.com.au, showing current service status and incident history. Significant incidents affecting your institution are also communicated directly through your support contact.
Recovery rests on automated backups and managed, multi-component cloud infrastructure. We can walk procurement teams through recovery-point and recovery-time expectations for an enterprise agreement.
See it for your next cohort.
Currently meeting with universities.