For Wellbeing & Counselling Directors
Response, reliability, and demand signals for the welfare pathway, so capacity decisions rest on evidence. The kind of safety numbers a board asks about and most tools can't answer.
The safety and capacity numbers no other tool reports.
Welfare capacity and safety KPIs for Wellbeing and Counselling Directors: crisis pathway response time, alert delivery success, reassignment rate, and demand by week of term.
01
Crisis pathway response time
Today: no Australian student tool reports the minutes from a crisis signal to human contact.
Minutes from a crisis signal to a human making contact.
02
Crisis alert delivery success
Today: a silent failure on a welfare alert goes uncaught.
The share of crisis events where every alert channel delivered.
03
Help reassignment rate
Today: no proxy for first-responder load, which predicts staffing pressure weeks ahead.
How often a first responder hands a request on, a proxy for load.
Related solutions
See it for your next cohort.
Currently meeting with universities.